► 100% reship or 50% refund.
In the very unlikely event that your package doesn’t arrive successfully after having ACCURATE shipping information, we will offer a refund of 50%, or a full re-ship. This is when a package has made it to a certain point but suddenly stops updating after two weeks of movement. Usually EMS knows that a package is lost and tracking generally reflects that.
If you opt for a refund you get 50% of what you paid in BTC! So if you paid 10, you get 5.
We’re not hedging BTC value!
► NO refund/reship if your tracking info shows the following:
– “Undeliverable As Addressed” – We make it very clear that you must use ACCURATE shipping info for your goods to arrive. When this is shown, it is clear that you didn’t provide us with 100% accurate information. Your PGP address is copy/pasted exactly as it is sent to us.
– “Out for Delivery” – If your package remains in this status for more than a day you should contact your local post office and see if they have any packages for you there, or check with your local postman to see if he can update tracking status. This status usually just means that the postman did not send over the data for the package, or his scanner is not working properly, but generally always results in a successful delivery even if tracking has not been updated.